{"id":132,"date":"2025-04-29T06:14:17","date_gmt":"2025-04-29T06:14:17","guid":{"rendered":"https:\/\/stay-guide.com\/?post_type=case_study&#038;p=132"},"modified":"2026-07-01T06:19:46","modified_gmt":"2026-07-01T06:19:46","slug":"sample-case-study6","status":"publish","type":"case_study","link":"https:\/\/stay-guide.com\/en\/case\/sample-case-study6\/","title":{"rendered":"Fewer Guest Inquiries, Fully Unmanned Operations! Successfully Balancing Childcare and Managing 12 Properties"},"content":{"rendered":"<style>\n.stay-case-page{\n  font-family:\"Noto Sans JP\", Arial, sans-serif;\n  color:#253238;\n  background:#ffffff;\n  line-height:1.9;\n  padding:0;\n  box-sizing:border-box;\n}\n\n.stay-case-page *{\n  box-sizing:border-box;\n}\n\n.stay-case-container{\n  width:100%;\n  max-width:1180px;\n  margin:0 auto;\n  padding:0 0 80px;\n}\n\n.stay-case-hero{\n  background:linear-gradient(135deg,#e8fbfd 0%,#ffffff 72%);\n  border:1px solid #d7eef2;\n  border-radius:12px;\n  padding:56px 44px;\n  margin-bottom:42px;\n  position:relative;\n  overflow:hidden;\n}\n\n.stay-case-hero:after{\n  content:\"\";\n  position:absolute;\n  right:-80px;\n  top:-80px;\n  width:220px;\n  height:220px;\n\n  border-radius:50%;\n}\n\n.stay-case-label{\n  display:inline-block;\n  background:#20b4bf;\n  color:#fff;\n  font-size:13px;\n  font-weight:500;\n  padding:7px 16px;\n  border-radius:6px;\n  margin-bottom:20px;\n}\n\n.stay-case-hero p{\n  max-width:920px;\n  margin:0;\n  font-size:20px;\n  font-weight:500;\n  line-height:1.8;\n  color:#142f35;\n  position:relative;\n  z-index:1;\n}\n\n.stay-case-timeline{\n  position:relative;\n  padding-left:34px;\n}\n\n.stay-case-timeline:before{\n  content:\"\";\n  position:absolute;\n  left:8px;\n  top:0;\n  bottom:0;\n  width:1px;\n  background:#cfecef;\n}\n\n.stay-case-section{\n  position:relative;\n  background:#fff;\n  border:1px solid #e3eef0;\n  border-radius:12px;\n  padding:36px 38px;\n  margin-bottom:28px;\n}\n\n.stay-case-section:before{\n  content:\"\";\n  position:absolute;\n  left:-34px;\n  top:42px;\n  width:17px;\n  height:17px;\n  background:#20b4bf;\n  border:4px solid #e8fbfd;\n  border-radius:50%;\n}\n\n.stay-case-section h2{\n  margin:0 0 22px;\n  font-size:24px;\n  font-weight:600;\n  color:#142f35;\n  line-height:1.4;\n}\n\n.stay-case-section p{\n  margin:0 0 16px;\n  font-size:15px;\n  font-weight:400;\n  line-height:2;\n}\n\n.stay-case-list{\n  background:#f0fbfc;\n  border:1px solid #d9eff2;\n  border-radius:10px;\n  padding:22px 26px;\n  margin:22px 0;\n}\n\n.stay-case-list p{\n  margin:0 0 8px;\n  font-size:15px;\n  font-weight:400;\n  line-height:1.8;\n}\n\n.stay-case-result{\n  display:grid;\n  grid-template-columns:repeat(3,1fr);\n  gap:16px;\n  margin:24px 0;\n}\n\n.stay-case-result div{\n  background:#f0fbfc;\n  border:1px solid #d9eff2;\n  border-radius:10px;\n  padding:20px 18px;\n  font-size:15px;\n  font-weight:400;\n  text-align:center;\n  color:#142f35;\n}\n\n.stay-case-quote{\n  position:relative;\n  background:linear-gradient(135deg,#17aeb9 0%,#35d1d8 100%);\n  color:#fff;\n  border-radius:12px;\n  padding:42px 40px;\n  margin-bottom:28px;\n}\n\n.stay-case-quote h2{\n  margin:0 0 22px;\n  font-size:24px;\n  font-weight:600;\n  color:#fff;\n}\n\n.stay-case-quote p{\n  margin:0 0 16px;\n  font-size:15px;\n  font-weight:400;\n  line-height:2;\n}\n\n.stay-case-final{\n  background:#fbfeff;\n  border:1px solid #dceff2;\n  border-radius:12px;\n  padding:40px;\n}\n\n.stay-case-final p{\n  margin:0 0 16px;\n  font-size:15px;\n  font-weight:400;\n  line-height:2;\n}\n\n@media(max-width:768px){\n  .stay-case-container{\n    padding:0 16px 60px;\n  }\n\n  .stay-case-hero{\n    padding:42px 24px;\n    border-radius:10px;\n    margin-bottom:32px;\n  }\n\n  .stay-case-hero p{\n    font-size:17px;\n  }\n\n  .stay-case-timeline{\n    padding-left:0;\n  }\n\n  .stay-case-timeline:before,\n  .stay-case-section:before{\n    display:none;\n  }\n\n  .stay-case-section,\n  .stay-case-quote,\n  .stay-case-final{\n    padding:28px 22px;\n    border-radius:10px;\n  }\n\n  .stay-case-section h2,\n  .stay-case-quote h2{\n    font-size:21px;\n  }\n\n  .stay-case-result{\n    grid-template-columns:1fr;\n  }\n}\n<\/style>\n\n<section class=\"stay-case-page\">\n  <div class=\"stay-case-container\">\n\n    \n\n    <div class=\"stay-case-timeline\">\n\n      <div class=\"stay-case-section\">\n        <h2>\u25a0 Before (Challenges Before Implementation)<\/h2>\n\n        <p class=\"translation-block\">While raising four children,<br>\nYUNA managed 12 vacation rental properties in the Asakusa area.<\/p>\n\n        <p class=\"translation-block\">However, one of the biggest challenges in daily operations was handling guest inquiries.<\/p>\n\n        <div class=\"stay-case-list\">\n          <p>\u30fbPost-booking inquiries<\/p>\n          <p>\u30fbDirections to the property<\/p>\n          <p>\u30fbCheck-in Instructions<\/p>\n          <p>\u30fbHow to Use the Facilities and Equipment<\/p>\n          <p>\u30fbNearby Restaurants &amp; Convenience Store Information<\/p>\n        <\/div>\n\n        <p class=\"translation-block\">The same questions were asked repeatedly,<br>\nrequiring a significant amount of time to respond.<\/p>\n\n        <p class=\"translation-block\">Paper guides and PDF manuals were also available,<br>\nbut they were difficult to update and were not fully utilized.<\/p>\n      <\/div>\n\n      <div class=\"stay-case-section\">\n        <h2>\u25a0 Solution (Implementation)<\/h2>\n\n        <p>To solve these challenges, they implemented Stay Guide.<\/p>\n\n        <p>After booking, guests received a web guide created under the property's own domain (toto.tokyo).<\/p>\n\n        <p class=\"translation-block\">All essential information\u2014including check-in instructions, facility guides, and nearby area information\u2014was centralized in one place.<\/p>\n\n        <p>In addition,<\/p>\n\n        <div class=\"stay-case-list\">\n          <p>\u30fbIoT Digital Signage<\/p>\n          <p>\u30fbIoT Smart Lock<\/p>\n        <\/div>\n\n        <p>By integrating these systems, they built an environment that enables efficient remote property management.<\/p>\n\n        <p>This also enabled smooth operations and guest support, even while traveling overseas on business.<\/p>\n      <\/div>\n\n      <div class=\"stay-case-section\">\n        <h2>\u25a0 After (Results After Implementation)<\/h2>\n\n        <p class=\"translation-block\">After implementing Stay Guide, <br>the biggest change was a dramatic reduction in guest inquiries.<\/p>\n\n        <p class=\"translation-block\">Most guest questions were answered in advance,<br>\nsignificantly reducing the time spent on daily guest support.<\/p>\n\n        <p>As a Result<\/p>\n\n        <div class=\"stay-case-result\">\n          <div>\u30fbSuccessfully Balance Childcare and Property Management<\/div>\n          <div>\u30fbMore Time to Focus on Improving Guest Service<\/div>\n          <div>\u30fbAchieve a Stress-Free Operational System<\/div>\n        <\/div>\n\n        <p>\"Unmanned vacation rental operations\" have become a reality.<\/p>\n      <\/div>\n\n      <div class=\"stay-case-section\">\n        <h2>\u25a0 Results (Performance &amp; Trust)<\/h2>\n\n        <p class=\"translation-block\">More than 2 years after implementation<br>\n\u30fb280+ guest reviews<br>\n\u30fbMaintained a perfect \u26055.0 rating<\/p>\n\n        <p class=\"translation-block\">The property has earned outstanding reviews from many guests,<br>\nbuilding such strong trust that guests have even brought souvenirs as a gesture of appreciation.<\/p>\n\n        <p class=\"translation-block\">In addition, MOTO SAKURA offers its own original souvenirs<br>\nas a special gesture of hospitality for guests.<\/p>\n      <\/div>\n\n    <\/div>\n\n    <div class=\"stay-case-quote\">\n      <h2>\u25a0 Testimonial (In Their Own Words)<\/h2>\n\n      <p class=\"translation-block\">\"I used to spend so much time responding to guest inquiries.<br>\nNow that I've been freed from those tasks,<br>\nI can finally focus on providing a better experience for my guests.\"<\/p>\n\n      <p class=\"translation-block\">Stay Guide is an<br>essential tool for vacation rental and ryokan operations.<\/p>\n    <\/div>\n\n    <div class=\"stay-case-final\">\n      <p>Going forward, I hope to further enhance our unmanned operation model and make it even more efficient.<\/p>\n\n      <p class=\"translation-block\">After implementing Stay Guide,<br>\nwe were freed from daily guest inquiries and time-consuming operational tasks,<br>\nallowing us to focus on what truly matters\u2014<br>\ndelivering an exceptional guest experience.<\/p>\n\n      <p>What you gain after implementation is more than just a system\u2014it's time, peace of mind, and the ability to deliver even better service.<\/p>\n\n      <p class=\"translation-block\">Instead of being overwhelmed by daily operations,<br>\nwe now have more time to focus on our guests,<br>\nachieving a smooth and efficient operation even without on-site staff.<\/p>\n\n      <p class=\"translation-block\">Going forward, we will continue to improve our guides<br>\nto make them clearer and more user-friendly,<br>\nwhile enhancing our hospitality to create a place<br>\nwhere every guest will want to return.<\/p>\n\n      <p>This is the new way of managing accommodation that Stay Guide makes possible.<\/p>\n    <\/div>\n\n  <\/div>\n<\/section>\n\n\n<div class='case_study_info_wrap'>\n<div class='case_study_info'>\n<dl>\n<dt>Host<\/dt>\n<dd>YUNA<\/dd>\n<dt>Business <br>Overview<\/dt>\n<dd>Vacation Rental &amp; Ryokan Management<\/dd>\n<dt>Plan<\/dt>\n<dd>Advanced<\/dd>\n<dt>Implementation Started<\/dt>\n<dd>April 2023<\/dd>\n<dt>Official Website<\/dt>\n<dd><a href=\"https:\/\/stay-guide.com\/en\/motosakura\/\" target=\"_blank\" rel=\"noopener\">https:\/\/stay-guide.com\/motosakura\/<\/a><br \/>\r\n<a href=\"https:\/\/toto.tokyo\/\" target=\"_blank\" rel=\"noopener\">https:\/\/toto.tokyo<\/a><\/dd>\n<\/dl>\n<\/div>\n<\/div>","protected":false},"featured_media":292,"template":"","case_study_category":[7],"class_list":["post-132","case_study","type-case_study","status-publish","has-post-thumbnail","hentry","case_study_category-case_study_category3"],"_links":{"self":[{"href":"https:\/\/stay-guide.com\/en\/wp-json\/wp\/v2\/case_study\/132","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stay-guide.com\/en\/wp-json\/wp\/v2\/case_study"}],"about":[{"href":"https:\/\/stay-guide.com\/en\/wp-json\/wp\/v2\/types\/case_study"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/stay-guide.com\/en\/wp-json\/wp\/v2\/media\/292"}],"wp:attachment":[{"href":"https:\/\/stay-guide.com\/en\/wp-json\/wp\/v2\/media?parent=132"}],"wp:term":[{"taxonomy":"case_study_category","embeddable":true,"href":"https:\/\/stay-guide.com\/en\/wp-json\/wp\/v2\/case_study_category?post=132"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}