Challenges Before Implementation
The small regional ryokan operated by Mr. Morita
was facing ongoing challenges with staff shortages and operational inefficiencies.
・Staff Needed to Be On-site for Guest Check-ins
・Phone Calls and Guest Inquiries Took Up Significant Time
・Supporting International Guests Was Challenging, Increasing On-site Workload
・Repeatedly Performing the Same Explanations
👉 It had become clear that operating with a small team had reached its limits.
Why We Chose Stay Guide
👉 "We wanted to improve operational efficiency without hiring more staff."
👉 "We wanted to reduce our team's workload."
To address these challenges, we implemented Stay Guide.
Implementation Details
By using Stay Guide,
we automated and streamlined our daily operations.
Specifically:
・Automate On-site Guest Guidance with a Multilingual Web Guide
・Implement Self Check-in System
・Real-Time Guest Guidance with IoT Digital Signage
・24/7 Remote Support via VOIP Phone
👉 Significantly Reduce Manual Work
Results After Implementation
■ Staff Workload
👉 Significantly Reduced
・Reduced Check-in Support
・Reduced Guest Inquiries
👉 Efficient operation with a small team
■ Labor Costs
👉 Successfully Reduced
・No Need for Staff at the Front Desk
・No Late-Night Support Required
👉 Achieve Cost Optimization
■ Operational Efficiency
👉 Significantly Improved
・Standardized Operations
・Reduced Unnecessary Support Tasks
👉 Smoother Operations
Additional Benefits Achieved
① Enhanced Support for International Guests
👉 Reduce Staff Workload with Multilingual Support
② Consistent Service Quality
👉 Eliminate Inconsistencies in Guest Instructions
③ Improved Staff Satisfaction
👉 Reduced Work-Related Stress
Morita's Testimonial
"Previously, our staff carried a heavy workload,
and we were constantly overwhelmed by daily operations.
After implementing Stay Guide, our work became much easier."
"Now we can operate smoothly with a smaller team,
which has also led to significant improvements in our business performance."
Keys to Success
👉 Built a Staff-Independent Operating System
・Automation
・Multilingual Support
・Outsourcing
👉 Achieve Sustainable, Stress-Free Operations
Conclusion
For small ryokans,
👉 staff shortages are an unavoidable challenge.
However,
👉 the right operational system can solve it.
・No Need to Increase Staff
・Improve Operational Efficiency
👉 This Is the Key to Future Operations
Finally
With Stay Guide,
👉 Multilingual Web Guide
👉 Self Check-in
👉 IoT Digital Signage
👉 VOIP Phone
work together as one solution,
👉 enabling efficient ryokan operations with a minimal staff.
- Business
Overview - Small Regional Ryokan Management
- Plan
- Standard
- Plan Start Date
- December 2024
- Implementation Results
- Reduce Staff Workload · Lower Labor Costs · Improve Operational Efficiency
- Website
- https://stay-guide.com/