We've compiled answers to the most frequently asked questions about our pricing plans, features, and how to use Stay Guide.
Please check the FAQs below before contacting us.
Stay Guide offers the following three plans.
・Free Plan
・Standard Plan
・Advanced Plan
Each plan differs in its features, support coverage, and customization options.
You can choose the plan that best fits your operation size and business needs.
👉 For more details, please visit our Pricing Plans page.
It depends on the plan you choose, but you can generally get started with our low-cost entry-level plan.
The Advanced Plan may require additional customization and setup fees.
There is no minimum contract period.
You can change your plan or cancel your subscription at any time as needed.
Stay Guide is commonly used for purposes such as school management and service introductions, and the number of registered businesses continues to grow each year.
With Stay Guide, you can:
・Automated Check-in Guidance
・Multilingual Guides (English, Chinese, and More)
・Display House Rules and Important Information
・Guidance with Videos and Images
・Reduce Frequently Asked Questions (FAQs)
・Improve Guest Satisfaction
Significantly reduce guest guidance and support tasks in vacation rental and hotel operations.
Yes, it is fully compatible with smartphones, tablets, and PCs.
Guests can easily access it by scanning a QR code.
Yes.
We provide easy-to-understand guides for international guests, with support primarily in English and Chinese.
Note: Providing clear and easy-to-understand information is essential for improving the satisfaction of international visitors to Japan.
After getting started, the process is as follows.
① Account Setup
② Create Your Guide Content (Templates Provided)
③ Generate a QR Code
④ Install It at Your Property
⑤ Go Live
You can get started as early as the same day.
No technical expertise is required.
With our intuitive dashboard, anyone can easily update and edit the content.
Yes. We offer the following support services depending on your plan.
・Initial Setup Support
・Operational Consultation
・Content Improvement Advice
We accept the following payment methods.
・Credit Card
・Bank Transfer
Note: Invoice payment is not supported.
Stay Guide is primarily used for the following purposes.
・Reduce Guest Inquiries (Lower Support Workload)
・ Enhanced Support for International Guests
・Improve Staff Training Efficiency
・Improve Customer Satisfaction
After implementation, many properties have experienced:
・Fewer Guest Inquiries
・Higher Guest Review Ratings
・Reduced Operational Workload
These benefits have been reported by many of our users.
Yes. Stay Guide can also be used in the following types of properties
・Hotels
・Ryokans
・Monthly Apartments
・Guesthouses / Budget Lodgings
The Advanced Plan supports customization of both design and features.
You can create a customized guide tailored to your brand.
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