Feature Overview

All guest information can be consolidated and delivered through a single platform, with support for custom domains. From check-in procedures and facility instructions to local area information, essential details are presented clearly and can be accessed anytime, anywhere. Are you spending too much time responding to international guests or repeatedly sending the same instructions? Stay Guide automatically organizes and translates all essential accommodation information—including check-in procedures, facility usage guides, and local recommendations—into multiple languages.

Eliminate language barriers completely. Stay Guide automatically displays content in the guest's preferred language based on their smartphone settings, supporting English, Chinese, Korean, and more. There's no need for staff to provide individual language assistance, allowing you to deliver a smooth and stress-free guest experience. Language differences are one of the biggest challenges when hosting international guests. Traditionally, staff had to rely on translation tools or provide one-on-one assistance, increasing workload and the risk of miscommunication.

Use video guides to clearly explain facility instructions and check-in procedures that are difficult to convey with text alone. Visual guidance improves guest understanding, reduces confusion and anxiety, and helps reduce guest inquiries, creating a smoother stay experience. Many instructions, such as how to use facilities or complete check-in, can be difficult to communicate through text alone, often leading to guest confusion and increased inquiries.

Integrate with smart locks to enable self check-in. Guests can follow the pre-arrival instructions to enter the property smoothly, allowing them to check in with confidence without front desk assistance. This reduces staff workload while enabling flexible 24/7 operations. Managing check-ins is one of the biggest operational challenges for accommodation providers. Coordinating arrival times, providing in-person assistance, and handling late or delayed arrivals all increase staff workload and operating costs.

Automatically share essential information with guests before check-in. After a reservation is confirmed, Stay Guide sends a guide URL that provides guests with check-in instructions, facility information, and important notices in advance. This helps prevent questions and issues on the day of arrival, creating a smoother check-in experience. For accommodation providers, check-in-related questions and issues are one of the biggest operational challenges.

Guests can access all essential information simply by scanning a QR code on-site. Check-in instructions, facility guides, house rules, and more are instantly available on their smartphone—eliminating the need for printed materials or staff explanations. With an intuitive and easy-to-use experience, guests can quickly find what they need, reducing confusion and ensuring a smoother stay.

Updates take effect instantly. With Stay Guide, guide content can be updated in real time, making it easy to respond to last-minute changes and the latest information. Update it once, and the changes are automatically reflected for all guests—eliminating the need to replace printed materials or send individual notifications. By always providing accurate information, Stay Guide helps prevent issues and ensures smoother, more efficient operations.

Be prepared for unexpected situations with confidence. Stay Guide provides clear guidance for key issues, equipment malfunctions, emergency procedures, and other unexpected situations before guests arrive. Guests can quickly access the information they need, helping prevent confusion on-site and enabling them to respond safely and smoothly. It also reduces the need to contact staff, contributing to more efficient operations.

Enhance every stay with a local area guide. Stay Guide brings together nearby restaurants, transportation options, tourist attractions, and more in a single, easy-to-use guide. Guests can quickly access recommended information without getting lost, creating a more enjoyable and satisfying stay. It also helps reduce common inquiries such as requests for local recommendations.

Create a customized guide tailored to your property. With Stay Guide, you can build a fully customized guide page designed to match your property's concept and operational style. Freely customize the layout and content to maintain your brand identity while presenting information in a clear, engaging, and easy-to-understand way.