Fewer Guest Inquiries, Fully Unmanned Operations! Successfully Balancing Childcare and Managing 12 Properties

■ Before (Challenges Before Implementation)

While raising four children,
YUNA managed 12 vacation rental properties in the Asakusa area.

However, one of the biggest challenges in daily operations was handling guest inquiries.

・Post-booking inquiries

・Directions to the property

・Check-in Instructions

・How to Use the Facilities and Equipment

・Nearby Restaurants & Convenience Store Information

The same questions were asked repeatedly,
requiring a significant amount of time to respond.

Paper guides and PDF manuals were also available,
but they were difficult to update and were not fully utilized.

■ Solution (Implementation)

To solve these challenges, they implemented Stay Guide.

After booking, guests received a web guide created under the property's own domain (toto.tokyo).

All essential information—including check-in instructions, facility guides, and nearby area information—was centralized in one place.

In addition,

・IoT Digital Signage

・IoT Smart Lock

By integrating these systems, they built an environment that enables efficient remote property management.

This also enabled smooth operations and guest support, even while traveling overseas on business.

■ After (Results After Implementation)

After implementing Stay Guide,
the biggest change was a dramatic reduction in guest inquiries.

Most guest questions were answered in advance,
significantly reducing the time spent on daily guest support.

As a Result

・Successfully Balance Childcare and Property Management

・More Time to Focus on Improving Guest Service

・Achieve a Stress-Free Operational System

"Unmanned vacation rental operations" have become a reality.

■ Results (Performance & Trust)

More than 2 years after implementation
・280+ guest reviews
・Maintained a perfect ★5.0 rating

The property has earned outstanding reviews from many guests,
building such strong trust that guests have even brought souvenirs as a gesture of appreciation.

In addition, MOTO SAKURA offers its own original souvenirs
as a special gesture of hospitality for guests.

■ Testimonial (In Their Own Words)

"I used to spend so much time responding to guest inquiries.
Now that I've been freed from those tasks,
I can finally focus on providing a better experience for my guests."

Stay Guide is an
essential tool for vacation rental and ryokan operations.

Going forward, I hope to further enhance our unmanned operation model and make it even more efficient.

After implementing Stay Guide,
we were freed from daily guest inquiries and time-consuming operational tasks,
allowing us to focus on what truly matters—
delivering an exceptional guest experience.

What you gain after implementation is more than just a system—it's time, peace of mind, and the ability to deliver even better service.

Instead of being overwhelmed by daily operations,
we now have more time to focus on our guests,
achieving a smooth and efficient operation even without on-site staff.

Going forward, we will continue to improve our guides
to make them clearer and more user-friendly,
while enhancing our hospitality to create a place
where every guest will want to return.

This is the new way of managing accommodation that Stay Guide makes possible.