No more late-night support. Efficient operations—even with just one person!

■ Challenges Before Implementation

HANA operated an apartment-style vacation rental building in a prime location, just a 3-minute walk from Minowa Station in Tokyo's Taito Ward.
While raising a child, working during the day, and managing the property at night, the biggest challenge was handling guest communication and support.

・Late-night check-ins and troubleshooting

・Guest inquiries in English from international travelers

・Repeated questions about Wi-Fi and how to use the facilities

・Having to respond to guests even while taking care of a child

"I was constantly checking my phone, and it became mentally exhausting."

■ Why We Chose Stay Guide

While looking for a system that would allow us to manage our property on our own, we chose Stay Guide.
The biggest reason behind our decision was:

・Multilingual Support (English, Chinese, and more)

・Reduce Guest Inquiries with Pre-Arrival Information

・Perfectly Suited for Contactless Check-in

■ Results After Implementation

After implementing Stay Guide, the biggest improvement was that late-night guest inquiries were almost completely eliminated.

・Share Check-in Instructions and Important Information in Advance

・Explain How to Use the Facilities with Photos and Videos

・Consolidate Frequently Asked Questions into the Guide

As a result, guest inquiries were significantly reduced.
In fact, many vacation rental operators have reported that using a digital guest guide has greatly reduced guest inquiries while improving overall operational efficiency.

■ Smoother Support for International Guests

Supporting international guests, which had previously been a major challenge, was greatly improved with Stay Guide's multilingual features.

・No Need to Explain Things in English

・Reduce Translation Errors and Misunderstandings

・Improve Guest Satisfaction and Reviews

"Once the language barrier was gone, I was finally able to manage my property with confidence and peace of mind."

■ Balancing Childcare and Property Management

The biggest change was life itself.

・No more late-night calls, allowing more quality time with the children

・Able to Focus on Full-Time Work During the Day

・Free from the stress of having to be available at all times

"It finally feels like I've broken free from a life controlled by managing my vacation rental."

■ Results After Implementation

Late-Night Support: Almost Zero

Guest Inquiries: Significantly Reduced

Guest Reviews: Improved

Operations: Stable Management by One Person

■ Future Outlook

Today, we continue to improve operational efficiency while focusing on increasing occupancy.
"Going forward, we want to shift from simply reacting to daily operational demands
to creating greater value through better property management."

■ Conclusion

With the introduction of Stay Guide,
HANA gained more time, peace of mind, and operational freedom.
A system that allows one person to manage everything with ease
has become a major advantage for the future of vacation rental and ryokan operations.

Host: HANA
Business Overview: Vacation Rental & Ryokan Management
Plan: Basic
Implementation Started: February 2026
Website: https://stay-guide.com/sakura-inn/