Fully Automate Check-in Instructions and Significantly Reduce Response Time!

■ Challenges Before Implementation

Mr. Akiyama, who operated vacation rentals in Osaka City,
faced the following challenges in his day-to-day operations.

・Frequent Inquiries About Check-in Procedures

・Responding to Guest Inquiries in English Took a Significant Amount of Time

・Guest Support Was Required Even Late at Night or While Traveling

・Had to Answer the Same Questions Repeatedly

👉 Check-in-related inquiries were the most frequent and placed the greatest burden on daily operations.

■ Implementation Details

Akiyama implemented Stay Guide，

👉 Fully Automated Check-in Instructions

Specifically:

・Provide Multilingual Check-in Instructions Before Arrival

・Explain How to Use the Smart Lock with Video Guides

・Provide Photo Guides Showing How to Enter the Building

・Access Information On-site Anytime via QR Code

👉 Build a System Where Guests Can Find Answers Without Asking

■ Results After Implementation

After implementation, the biggest change was: 👉 Both the number and nature of guest inquiries improved significantly.

■ Changes in Guest Inquiry Volume

・Check-in-Related Inquiries

👉 Reduced to Almost Zero

■ Response Time

・Significantly Reduced

・Almost No Late-Night Support Required

👉 Significantly Reduced Operational Workload

■ Additional Benefits Achieved

① Reduced Stress in Supporting International Guests

👉 With the Multilingual Guide

👉 Reduced the Burden of English Communication

② Improved Guest Satisfaction

👉 “Easy to Understand” and “Smooth Experience”

👉 Guest Reviews Also Improved

③ Improve operational efficiency

👉 No Longer Need to Answer the Same Questions Repeatedly

👉 More Time for Other Business Operations

■ Akiyama's Testimonial

👉 "I used to spend so much time handling guest check-ins,"

"After implementing Stay Guide, I hardly need to handle check-ins anymore."

👉 "Handling international guests has become much easier,and the stress of daily operations has been greatly reduced."

■Keys to Success

👉 "Creating a system that provides all the necessary information before guests arrive made the biggest difference."

・Multilingual Support

・Video Guides

・QR Code Integration

👉 Move Toward Staff-Independent Operations

■ Conclusion

Handling guest check-ins is
👉 one of the most time-consuming tasks in vacation rental operations.
However,
👉 with the right system in place, it can be almost fully automated.
Mr. Akiyama's case demonstrates
👉 a proven success model that any vacation rental host can replicate.

■ Get Started Now

With Stay Guide,
👉 Multilingual Web Guide
👉 Self Check-in
👉 IoT Digital Signage
👉 VOIP Phone Support
work together as one solution,
👉 reducing guest inquiries and automating daily operations.

👉 Want to Reduce Check-in Work? Click Here View the Free Stay Guide Demo

Business Overview: Vacation Rental Management in Osaka (Multiple Units)
Plan: Standard
Plan Start Date: July 2025
Implementation Results: Significantly Reduced Guest Inquiries · Fully Automated Check-in
Website: https://stay-guide.com/